Shipping Policy
Effective Date: 21 September 2026
At Chawla Emporium, we want your shopping experience to be simple, convenient, and hassle-free. We carefully prepare every order and aim to dispatch your purchases as quickly as possible.
This Shipping Policy explains our delivery process, estimated delivery times, shipping costs, tracking information, and other important details for customers in the United States.
Shipping at a Glance
| Shipping Information | Details |
|---|---|
| Delivery Area | United States |
| Standard Shipping | FREE |
| Order Processing | 1–2 business days |
| Transit Time | 3–5 business days |
| Estimated Total Delivery | 4–7 business days |
| Order Cut-Off | 2:00 PM Pacific Time, Monday–Sunday |
| Tracking | Tracking information emailed after dispatch |
| International Shipping | Currently unavailable |
| Customer Support | We aim to respond within 24 hours |
| Dispatch Location | Sacramento, California, United States |
Please note: Delivery times are estimates and are not guaranteed. Courier delays, weather conditions, holidays, and circumstances outside our control may occasionally affect delivery times.
US Delivery
We currently provide delivery within the United States.
FREE Standard Shipping
We currently offer FREE Standard Shipping on eligible US orders.
Your order will be delivered to the address provided during checkout. Please ensure your delivery details are accurate and complete before placing your order.
Orders are dispatched from:
Chawla Emporium
5591 Sky Pkwy
Sacramento, CA 95823
United States
Order Processing Time
We aim to process and prepare orders within 1–3 business days after successful payment confirmation.
Order processing includes:
- Reviewing your order
- Preparing your items
- Quality checking products
- Packaging your order
- Preparing the shipment for dispatch
Orders placed outside our normal business hours may be processed on the next available business day.
Order Cut-Off Time
Our order cut-off time is:
2:00 PM Pacific Time (California), Monday–Sunday
Time Zone: Pacific Standard Time / Pacific Daylight Time (California)
Orders placed after the cut-off time may be processed on the next available business day.
Business Hours
Tuesday: 10 AM–8 PM
Wednesday: 10 AM–8 PM
Thursday: 10 AM–8 PM
Friday: 10 AM–8 PM
Saturday: 10 AM–8 PM
Sunday: 10 AM–8 PM
Monday: 10 AM–8 PM
Time Zone: California Local Time (USA)
Delivery Time
Our typical US delivery timeframe is:
- Order Processing: 1–2 business days
- Transit Time: 3–5 business days
- Estimated Total Delivery: 4–7 business days
Delivery estimates begin after your order has been processed and dispatched.
Please note that delivery times are estimated and not guaranteed. Delays may occur due to:
- Courier service delays
- Weather conditions
- Public holidays
- High seasonal shipping volumes
- Incorrect shipping information
Shipping Costs
Standard US Shipping: FREE
There is currently no shipping charge for eligible United States orders.
If additional shipping options become available in the future, any applicable charges will be clearly displayed at checkout before payment.
Order Confirmation
After successfully placing an order, you will receive an order confirmation email.
Please review your order details carefully and contact us immediately if any information is incorrect.
Tracking Your Order
Once your order has been shipped, we will send tracking information to your registered email address.
Please allow some time for tracking information to become active after the carrier receives and scans your package.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please verify:
- Full name
- Street address
- Apartment, suite, or unit number (if applicable)
- City
- State
- ZIP Code
Incorrect or incomplete addresses may cause delivery delays.
If you notice an address error after placing your order, please contact us as soon as possible before your order is dispatched.
Delayed Deliveries
Although we aim to meet our estimated delivery timeframe, courier delays can occasionally happen.
If your order has not arrived within the expected 4–7 business day timeframe, please contact us. We will review the available order and tracking information and assist you wherever possible.
Missing or Delivered Packages
If tracking shows your package has been delivered but you cannot locate it, please check:
- Around your property
- Mailbox
- Front door
- Safe delivery locations
- With household members
- Nearby neighbors
If you still cannot locate your package, please contact us for assistance.
Damaged Packages or Items
If your package arrives damaged, please contact us as soon as possible.
We recommend providing:
- Photos of the damaged package
- Photos of the damaged item
- Shipping label image
- Order details
This information helps us investigate and resolve the issue.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us immediately.
We will review the issue and provide appropriate assistance.
Multiple Items in One Order
Orders containing multiple products may be shipped together or separately depending on availability and processing requirements.
If items are shipped separately, you may receive separate tracking information.
International Shipping
International shipping is currently unavailable.
At this time, Chawla Emporium provides shipping only within the United States.
US Holidays
Orders placed during US public holidays may require additional processing time.
Business days do not include holidays when calculating processing times.
Order Changes or Cancellation Before Dispatch
If you need to change or cancel your order, please contact us as soon as possible.
We can only modify or cancel orders that have not yet been dispatched.
Once an order has been shipped, cancellation may no longer be possible.
Returns and Refunds
For information about returns, refunds, eligibility requirements, and return procedures, please visit our:
Returns & Refunds Policy
Your consumer rights are not affected by this Shipping Policy.
Delivery Issues Outside Our Control
Delivery may occasionally be affected by circumstances outside Chawla Emporium’s reasonable control, including:
- Severe weather
- Courier delays
- Public holidays
- High shipping volumes
- Incorrect address information
- Unexpected transportation issues
Where possible, we will provide assistance and tracking updates.
Contact Us
If you have any questions about shipping or your order, please contact us:
Store Name: Chawla Emporium
Phone number: +1 916 393 6000
Email: support@chawlaemporium.us
Address: 5591 Sky Pkwy, Sacramento, CA 95823, United States
Business Hours:
Monday–Sunday: 10 AM–8 PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We aim to respond to enquiries within 24 hours.
Discover your style. Feel confident. Shop Chawla Emporium.
Thank You
Thank you for choosing Chawla Emporium. We appreciate your order and look forward to delivering your new favourite pieces to you.
