Returns & Refunds Policy
Effective Date: 21 September 2026
At Chawla Emporium, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process for eligible items.
This Returns & Refunds Policy explains how to request a return, which items are eligible, how refunds are processed and what you need to know before sending an item back.
Return & Refund Summary
For a quick overview of our returns service:
| Policy DetailsOur Policy | |
|---|---|
| Return Method | By Mail |
| Return Window | Up to 30 days from delivery |
| Return Approval | Required before sending |
| Restocking Fee | None |
| Refund Method | Original Payment Method |
| Refund Processing | Within 10 business days after approval |
| Return Label | Customer responsibility |
| Product Condition | New / unused condition |
| Returns Accepted | Yes – defective and eligible non-defective products |
| Return Shipping | Customer responsibility unless otherwise required by law or agreed by Chawla Emporium |
Important: Our 30-day return policy is a voluntary store policy and does not limit or replace any consumer rights you may have under applicable United States laws.
At a Glance
- 30-day return window for eligible purchases
- No restocking fee
- Return approval required before sending your item
- Items must generally be new, unused and in suitable condition for resale
- Returns are sent by mail
- Return postage is normally the customer’s responsibility for change-of-mind returns
- Approved refunds are sent to the original payment method
- We aim to process refunds within 10 business days after approval
- Defective or incorrect items should be reported to us as soon as possible
1. Eligibility for Returns
We accept returns for eligible defective and non-defective products.
To qualify for our standard 30-day return policy, the item should:
- Be returned within 30 days of delivery
- Be new and unused
- Be in its original condition
- Be suitable for resale
- Include original tags, labels and packaging where applicable
- Not have been damaged, altered, washed or worn beyond reasonable inspection
For clothing, customers may inspect and try on an item as they reasonably would in a store. However, please avoid wearing, washing, altering or damaging the item before deciding to return it.
2. Return Approval Is Required
Please do not send a return before receiving approval from Chawla Emporium.
Before returning an item, contact us with:
- Your order number
- Your name
- The item you wish to return
- The reason for the return
- Photographs where the item is damaged, defective or incorrect
We will review your request and provide return instructions if the return is approved.
Returns sent without prior approval may cause delays in processing.
3. 30-Day Return Window
Our standard store return window is 30 days from the date your order is delivered.
We recommend contacting us as soon as possible if you decide that you would like to return an item.
4. Return Conditions
Returned items should be:
- New and unused
- Unwashed
- Unworn, except for reasonable inspection or try-on
- Free from stains, makeup, perfume, deodorant or other marks
- Free from damage caused after delivery
- Returned with original tags and labels where applicable
- Returned with original packaging where reasonably possible
Items that have been altered, damaged, washed or excessively worn may not qualify for our voluntary 30-day return policy, subject always to your applicable consumer rights.
5. Defective, Damaged or Incorrect Items
If you receive an item that is:
- Defective
- Damaged
- Incorrect
- Significantly different from the item ordered
please contact us as soon as possible.
Please provide your order number and clear photographs showing the problem where appropriate.
We will review the issue and, where applicable, provide an appropriate resolution based on the circumstances.
Applicable United States consumer protection laws may provide rights for products that are defective, damaged, or not as described.
6. Change-of-Mind Returns
If you simply change your mind about an eligible purchase, you may return it under our 30-day store return policy, provided it meets the applicable return conditions.
For change-of-mind returns:
- Return postage is normally the customer’s responsibility.
- The item should be returned in new and unused condition.
- Return approval is required before sending the parcel.
- No restocking fee will be charged.
Any applicable legal rights under United States law will continue to apply.
7. Return Shipping Costs
For a standard change-of-mind return, the customer is responsible for the return shipping cost.
We recommend using a tracked shipping service and keeping your proof of shipment until your return has been processed.
If the item is defective, incorrect or damaged, please contact us before returning it. We will review the circumstances and advise you about the return arrangements.
8. Return by Mail
All approved returns should be sent by mail using the return instructions provided by Chawla Emporium.
Please package the item securely so that it is protected during transit.
Chawla Emporium is not responsible for parcels that are lost in transit when the customer has not used an appropriate delivery service or retained proof of shipment, subject to applicable laws.
9. Refunds
Once your return has been received and approved, we will process your refund to the original payment method.
We aim to process approved refunds within 10 business days after approval.
Depending on your bank or card provider, it may take additional time for the refund to appear in your account.
10. Refund Amount
For an approved eligible return, we will refund the applicable amount paid for the returned item.
Refunds will be processed according to this Returns & Refunds Policy and any applicable United States consumer protection requirements.
11. No Restocking Fee
Chawla Emporium does not charge a restocking fee for approved returns.
12. Items That May Not Be Eligible
Certain products may have specific return restrictions where permitted by law, including items that:
- Are personalized or made specifically for the customer
- Cannot be returned for hygiene reasons once unsealed
- Have been altered by the customer
- Have been damaged or used beyond reasonable inspection
- Are otherwise excluded by applicable law
Any applicable exclusions will be communicated to customers before or at the time of purchase where required.
13. Return Inspection
Once we receive your return, we will inspect the item to confirm that it meets the applicable return conditions.
If the item is approved, we will process the refund according to this policy.
If there is an issue with the returned item, we will contact you to explain the situation.
14. Return Tracking
We strongly recommend using a tracked shipping service when returning an item.
Please keep your:
- Shipping receipt
- Tracking number
- Proof of shipment
until your refund has been completed.
15. Exchanges
If you would like a different size, color or item, please contact us.
An exchange may not always be available because stock can change quickly. Where an exchange cannot be arranged, we may process an eligible return and refund instead.
16. Cancelling an Order Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will do our best to accommodate cancellation requests received before dispatch.
Once an order has been dispatched, you may need to follow the applicable cancellation and return process.
17. Refund Delays
If your refund has been approved but you have not received it within the expected timeframe, please:
- Check your original payment account.
- Check your card or payment provider statement.
- Allow additional processing time from your bank or payment provider.
- Contact Chawla Emporium if the refund still cannot be located.
We will be happy to help investigate the status of the refund.
18. Consumer Rights
This policy does not affect your applicable consumer rights under United States laws.
Where products are faulty, damaged, not as described, or fail to meet applicable legal requirements, customers may have rights depending on the circumstances.
Where applicable laws provide greater protection than our voluntary 30-day return policy, those legal rights will apply.
19. Contact Us
If you would like to request a return or have any questions about our Returns & Refunds Policy, please contact us:
