FAQ
Frequently Asked Questions (FAQ)
Effective Date: 21 September 2026
Welcome to the Chawla Emporium FAQ. Here you’ll find quick answers to common questions about ordering, payment, delivery, returns, refunds and customer support.
If you can’t find the answer you’re looking for, please contact us and we’ll be happy to help.
Shopping & Orders
How can I place an order?
Simply browse our website, choose the item you’d like to purchase, select the available options, and add it to your basket.
When you’re ready, proceed to checkout and enter your delivery and payment details. Please check your information carefully before completing your order.
Can I change my order after placing it?
If you need to change your order, please contact us as soon as possible.
We can only make changes where the order has not yet been dispatched. Once your parcel has been dispatched, changes may no longer be possible.
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel your order.
If the order has not yet been dispatched, we’ll do our best to assist with the cancellation. Once dispatched, you may need to follow our cancellation and returns process.
Will I receive an order confirmation?
Yes. After successfully placing your order, we’ll send an order confirmation email.
Please check your email, including your junk or spam folder, if you don’t see it.
I haven’t received my order confirmation. What should I do?
First, check your junk or spam folder.
If you still can’t find your confirmation email, please contact us with the name and email address used when placing your order.
Delivery & Shipping
Do you offer free delivery?
Yes. We currently offer FREE Standard Shipping on eligible US orders.
Where do you deliver?
We currently deliver within the United States.
International shipping is currently unavailable.
How long does delivery take?
Our estimated US delivery timeframe is:
- Order processing: 1–2 business days
- Transit: 3–5 business days
- Estimated total delivery: 4–7 business days
These are estimates rather than guaranteed delivery dates.
When will my order be processed?
We aim to process orders within 1–2 business days after successful payment.
Orders placed outside our normal business hours or on US public holidays may be processed on the next available business day.
What is your order cut-off time?
Our order cut-off time is:
2:00 PM California local time (Pacific Time), Monday–Sunday.
Time Zone: Pacific Time (California, USA)
Orders placed after the cut-off time may be processed on the next available business day.
Will I receive tracking information?
Yes. Once your order has been dispatched, we’ll email you the available tracking information.
Please allow some time for the tracking information to become active after the parcel has been collected or scanned by the delivery carrier.
My tracking says “Delivered”, but I can’t find my parcel. What should I do?
Please check:
- Around your property
- Your mailbox
- Your designated safe place
- With household members
- With neighbours
- Any delivery instructions provided to the courier
If you still can’t find your parcel, please contact us and we’ll help investigate the issue.
What should I do if my parcel is delayed?
If your order has not arrived within the expected delivery timeframe, please contact us.
We’ll review the available order and tracking information and assist you wherever possible.
What happens if I enter the wrong delivery address?
Please contact us as soon as possible.
If your order has not been dispatched, we’ll do our best to correct the address. Once dispatched, we may not be able to make changes.
Please ensure your address, ZIP code and contact details are correct before completing your order.
Payment
Which payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Maestro
- Diners Club
Payment options available at checkout may vary depending on your location, card issuer, and payment provider.
Is my payment information secure?
We use secure payment processing services to process your payment safely.
Chawla Emporium does not store your complete card number, security code, or other sensitive payment information.
When will my payment be processed?
Payment must be successfully authorised before we can process and dispatch your order.
Once payment has been confirmed, we will begin preparing your order for shipment.
What happens if my payment fails?
If your payment does not go through, please check that:
- Your payment details are correct
- Your card has not expired
- Your payment method is active
- Sufficient funds or available credit are available
If you are still experiencing problems, please contact us for assistance.
Will I receive a receipt?
Yes. Your order confirmation email provides confirmation of your purchase.
Please keep your order confirmation email for your records.
Returns
Do you accept returns?
Yes. We accept returns for eligible defective and non-defective products.
How long do I have to return an item?
Our standard store return window is 30 days from delivery for eligible items.
Please contact us before sending your return because return approval is required.
Do I need approval before returning an item?
Yes.
Please contact Chawla Emporium before sending your return.
We will review your request and provide the appropriate return instructions.
How do I request a return?
Please contact us with:
- Your order number
- Your name
- The item you want to return
- The reason for the return
- Photos, where appropriate, especially for damaged, defective, or incorrect items
We will then advise you on the next steps.
How should I return my item?
Approved returns should be sent by mail using the return instructions provided by Chawla Emporium.
Please package your item securely and keep your proof of postage and tracking information.
Do you charge a restocking fee?
No.
Chawla Emporium does not charge a restocking fee for approved returns.
Who pays for return postage?
For a standard change-of-mind return, the customer is responsible for return postage.
If an item is defective, damaged, or incorrect, please contact us before returning it so we can advise you about the return arrangements.
What condition does an item need to be in?
For our standard 30-day return policy, items should generally be:
- New and unused
- Unwashed
- Unworn, except for reasonable inspection or try-on
- Free from stains, makeup, perfume, or other marks
- Free from damage
- Returned with original tags and labels where applicable
- Returned with original packaging where reasonably possible
Can I try on clothing before returning it?
Yes. You may reasonably inspect or try on clothing as you would in a store.
However, items should not be washed, altered, damaged, or excessively worn before being returned.
What if I receive a faulty or damaged item?
Please contact us as soon as possible.
Provide your order number and, where appropriate, clear photographs of the item and packaging.
We will review the issue and advise you on the appropriate next steps.
What if I receive the wrong item?
Please contact us as soon as possible with your order number and details of the incorrect item.
We will review the issue and help resolve it.
Refunds
How will I receive my refund?
Approved refunds will be made to the original payment method used for the purchase.
How long does a refund take?
We aim to process approved refunds within 10 business days after approval.
Your bank or card provider may require additional time before the refund appears in your account.
Is there a restocking fee deducted from my refund?
No.
We do not charge a restocking fee for approved returns.
What should I do if my refund hasn’t arrived?
First, check the original payment account and allow additional processing time from your bank or card provider.
If you still cannot locate the refund, please contact us and we’ll help check the status.
Product Questions
What if an item is out of stock?
If an item is unavailable, please check our website again later as stock availability may change.
You can also contact us if you would like information about a specific product.
Are product colours shown exactly as they appear?
We make every effort to display product colours as accurately as possible.
However, colours may appear slightly different depending on your screen, device settings, lighting conditions, and display quality.
How do I choose the right size?
Please check the size information provided on the individual product page before placing your order.
If you need help understanding the sizing information for a particular item, please contact us and our team will be happy to assist.
What if the item doesn’t fit?
If the item meets our return conditions, you may be able to return it under our 30-day return policy.
Please contact us for return approval before sending the item back.
Customer Support
How can I contact Chawla Emporium?
You can contact us by:
Phone: +1 916 393 6000
Email: support@chawlaemporium.us
Address:
Chawla Emporium
5591 Sky Pkwy
Sacramento, CA 95823
United States
What are your business hours?
Tuesday: 10 AM–8 PM
Wednesday: 10 AM–8 PM
Thursday: 10 AM–8 PM
Friday: 10 AM–8 PM
Saturday: 10 AM–8 PM
Sunday: 10 AM–8 PM
Monday: 10 AM–8 PM
Time Zone: California Local Time (Pacific Time, USA)
How quickly will you respond?
We aim to respond to customer enquiries within 24 hours.
For faster assistance, please include your order number when contacting us about an existing order.
🇺🇸 USA Customer Information
Do your policies affect my consumer rights?
No. Our website policies are designed to explain our store procedures and provide clear information about shopping with Chawla Emporium.
These policies do not remove or restrict any consumer rights that may apply under applicable United States laws.
Where can I find more information?
You can review our:
These policies provide additional information about shopping with Chawla Emporium.
Still Have a Question?
We’re here to help.
If you can’t find the answer you’re looking for, please contact Chawla Emporium and our team will be happy to assist you.
Store Name: Chawla Emporium
Phone number: +1 916 393 6000
Email: support@chawlaemporium.us
Address: 5591 Sky Pkwy, Sacramento, CA 95823, United States
Business Hours:
Monday–Sunday: 10 AM–8 PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We aim to respond to enquiries within 24 hours.
Discover your style. Feel confident. Shop Chawla Emporium.
Thank you for choosing Chawla Emporium. We appreciate your business and are committed to providing a smooth, secure, and enjoyable shopping experience.
