Frequently Asked Questions (FAQ)

Welcome to the Life In Style help center. Here you will find answers to the most common questions about our clothing products, shipping, and return policies.

🚚 Shipping & Delivery

Q: Is shipping really free?
A: Yes! We offer Free Standard Shipping on all orders within Canada. There are no hidden fees or minimum purchase requirements.

Q: How long does delivery take?
A: We aim to deliver your orders quickly. Our standard timeline is:

Handling Time: 1 to 2 Business Days (Monday – Friday)
Transit Time: 3 to 7 Business Days (Monday – Friday)
Total Delivery Time: Typically 4 to 9 business days from the date of order.
Cut-Off Time: Orders placed before 3:00 PM ET (Toronto Time) are processed the same business day. Orders placed after this time or on weekends or holidays will be processed on the next business day.

Q: Do you ship outside Canada?
A: Currently, we only ship to addresses within Canada. We do not offer international shipping at this time.

🔄 Returns & Refunds

Q: What is your return policy?
A: You may return eligible clothing items within 30 days of delivery. Items must be unworn, unwashed, and unused, with all original tags and packaging.

Q: Is there a restocking fee?
A: No, we do not charge any restocking fees. Approved returns are eligible for a full refund.

Q: Who covers the return shipping cost?
A:

Our Mistake: If the item is defective, damaged, or incorrect, we cover all return shipping costs.
Customer Choice: If you are returning an item due to sizing issues or a change of mind, you are responsible for the return shipping charges.

📦 Orders & Tracking

Q: How can I track my package?
A: Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number. You can use this tracking number to monitor your shipment through the carrier listed in your confirmation email, including Canada Post, UPS Canada, FedEx Canada, or Purolator.

Q: What if I receive a damaged item?
A: If your item arrives damaged, please contact the shipping carrier to file a claim and keep all packaging materials and shipping boxes. You should also contact us at support@lifeinstyle.shop so we can assist you with the next steps.

Q: What should I do if my package shows as delivered but I haven’t received it?
A: Please check with your neighbors or your local post office first. If the package is confirmed lost, please contact us within 7 days, and we’ll do our best to assist you.

Q: Can I change my shipping address after ordering?
A: Please contact us within 24 hours of placing your order. If your order has not yet shipped, we may be able to update the address. Once your order is in transit, the shipping address can no longer be changed.