Terms of Service
These Terms of Service outline how Chawla Emporium operates, your responsibilities as a customer, and our policies regarding purchases, shipping, and returns when you visit or make a purchase from our website: https://chawlaemporium.us/
By using our website and placing an order, you agree to the conditions described in this agreement.
1. Business Information
Chawla Emporium is an online retailer. When you shop with us, you are entering into a transaction with:
Business Name: Chawla Emporium
Website: https://chawlaemporium.us/
Customer Support: https://chawlaemporium.us/contact-us/
2. Products and Ordering
When you purchase products from our store, the following conditions apply:
Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue items without prior notice.
Product Accuracy: Product images and descriptions are displayed as accurately as possible. However, we cannot guarantee that your monitor’s display of colors and styles will be exact.
Order Refusal: We reserve the right to refuse service or cancel orders at our discretion, including orders with incorrect pricing or suspected fraudulent activity.
3. Pricing and Payment
We accept the following payment methods for your purchases:
Major credit cards (Visa, Mastercard, American Express, Discover)
Secure digital payment options, where available
Currency: All transactions are processed in USD (United States Dollars).
Security: Payments are processed through secure, encrypted third-party payment providers. Chawla Emporium does not store or have direct access to your full credit card numbers or bank details.
Billing Info: You agree to provide accurate and complete billing information for all purchases.
4. Shipping and Delivery
We handle the delivery of your products according to these terms:
Shipping Area: We ship to addresses within the United States only.
Processing Time: Orders are processed within 1 to 2 business days (Monday–Friday), excluding holidays.
Delivery Time: Delivery typically takes 3 to 5 business days after order processing.
Total Delivery Time: Orders typically arrive within 4 to 7 business days after purchase.
Shipping Costs: We offer Free Standard Shipping on all orders within the United States.
Risk of Loss: Risk of loss and title for items pass to you upon delivery to the shipping carrier.
Inspection: Please inspect your package upon delivery to ensure all items are received in good condition.
5. Returns and Refunds
We accept returns under the following conditions:
Return Window: You may return eligible unused items within 30 days of delivery for a refund.
Condition Requirements: To be eligible for return, items must be unworn, unwashed, and unused, in original packaging, and with all tags attached. Items that show signs of wear, stains, perfume, or washing may not be eligible for return.
Return Process: Contact support@chawlaemporium.us to request return instructions before sending any items back. Returns without authorization may not be accepted.
Return Shipping: You are responsible for paying return shipping costs unless the item arrived defective, damaged, or incorrect.
Refund Processing: Once we receive and inspect your return, we will process an approved refund within 7 business days to your original payment method.
6. Product Usage and Care
The following terms apply to products purchased from our website:
Proper Fit: It is your responsibility to ensure that the product is suitable for your needs, including size and fit where applicable.
Care Instructions: Follow any care labels or product instructions provided with the product to maintain its quality.
Liability: Chawla Emporium is not responsible for damage caused by improper use, washing, handling, or care of products.
7. Damaged or Defective Items
If your item arrives damaged during shipping:
You must notify us at support@chawlaemporium.us within 48 hours of delivery.
You should provide clear photographs of the damaged product and the original packaging when requested.
We will review the issue and, where applicable, arrange for a replacement or refund for items confirmed to be damaged or defective.
8. Intellectual Property
All content on this website, including images, text, logos, graphics, and product designs, is the property of Chawla Emporium or its respective content providers and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute our content without written permission.
9. Third-Party Services
We may use trusted third-party service providers to process payments, ship orders, provide website services, and analyze website performance. These providers may access information necessary to perform their services on our behalf and are expected to protect such information appropriately.
10. Limitation of Liability
Chawla Emporium shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products to the extent permitted by applicable law. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim, except where otherwise required by law.
11. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles, except where applicable law requires otherwise.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page and become effective upon publication. Continued use of our website after such updates constitutes acceptance of the updated terms.
13. Contact Information
Store Name: Chawla Emporium
Phone number: +1 916 393 6000
Email: support@chawlaemporium.us
Address: 5591 Sky Pkwy, Sacramento, CA 95823, United States
Business Hours:
Monday–Sunday: 10 AM–8 PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We aim to respond to enquiries within 24 hours.
Discover your style. Feel confident. Shop Chawla Emporium.
Thank You
Thank you for choosing Chawla Emporium. We appreciate your order and look forward to delivering your new favourite pieces to you.
